Infinite Transit

A real-time transit guide for autistic adults. 

Challenge

 

How might we help autistic adults achieve independence through learning transit etiquettes when
riding public transportation?

Timeline

October - December, 2019 (10 weeks)

Role

Product Designer

Skills

Interaction Design, Visual Design, Ideation, Storyboarding, Prototyping, Research 

Team

Xue (Miki) Bin, Mehul Shah

By providing autistic adults reassurance before and during their transit ride through the use of location-based and contextual guides, this user group will have the confidence to ride independently to their destination. 

Final Concept

Contextual Guidebooks

Besides receiving real-time alerts, users
can review contextual guides, a collection of "handbooks" on public transit etiquettes, before and during their ride to be better prepared for their transit journey.

Calling for Help

If in a high-stress situation, users can call for 
 help from other Infinite Transit users, who will respond to the emergency by assisting with their immediate transit issue.

Sharing Experience

After successfully arriving at their destination, users can share their experience by commenting on guidebooks and submitting posts, growing as a community contributor.

 

We learned how the mental models of autistic adults require greater contextual information to understand public transit etiquettes, and more importantly, how their misunderstanding of these etiquettes leads to their heightened anxieties and resorting to other modes of transportation. My team and I worked through the design process to address this problem.

Click a section to jump ahead. 

Process

 

"Hey, Cheyenne, autistic adults have limited resources in regards to public transportation, and those resources leave autistic people without the confidence to ride on their own. How might we help autistic adults to achieve independence when riding public transit?"

 

Autism Spectrum Disorder impairs an individual's ability to communicate and interact, leaving them with heightened social anxieties in many contexts. Being that public transportation not only requires the knowledge of bussing routes and times but also transportation etiquettes, inexperienced riders have little to no confidence in riding. Our goal is to successfully guide autistic adults that are inexperienced riders from their location to their desired destination. 

Problem

 

From academic writings, statistics, participant surveys, and interviews with UW Autism Center's psychologists and autistic adults, we learned that the current resources available to our users rendered them unprepared for independent travel both emotionally and practically. 

Research

Why Autism?

*

Autistic people are impaired by heightened social anxieties

*Majority of survey participants shared an anxiety related to riding public transit

3.5 Million Americans have Autism Spectrum Disorder

½ Million will enter adulthood in the next year

Autistic people have the same travel demands

Autistic people have limited transportation resources, such as:

Paratransit is a transportation system for people with disabilities, both physical and mental, but these systems have restricted scheduled times and locations, so it's not as reliable.

Transportation Training is a
K-12 program where children can learn the etiquette of riding a bus. Unfortunately, autistic adults have very few resources thereafter.

Relatives Driving; The only other option autistic adults have is their relatives providing transportation. 

 

We began sympathizing with our users' need for explicit instructions and identified a great number of pain points. Having collected our data, we narrowed down to the following pain points to represent our participants' obstacles in their transit journeys.

Persona

JohnAutistic Adult and Inexperienced Rider

Attributes            Fascinated by technology,

Easily nervous and disoriented in public settings, 

Has only ridden the bus 5 times to get home

Goals                 Wants to reach his new destination,

Wants to learn how to ride the bus throughout the city,

Wants to independently ride public transit

Needs                Needs explicit instruction to understand vague concepts

Pain Points        Held back by various obstacles within the journey

Doesn't know what to expect on his public transit ride

Doesn't know how to ask other passengers for help

Panicked, and doesn't know how to get off of his ride

 

Ideation

After identifying the critical pain points, we ideated over 90 different concepts. From these ideas, we downselected to three concepts that specifically respond to our users' needs and focused on easing their transit anxieties. 

Pivot

Having presented our initial prototype with one of UW Autism Center's psychologists, we found our concept wasn't testing well. We were trying to accomplish too much in one app. Reflecting on the problem, my team and I developed a new set of concepts that emphasized helping autistic adults learn transit etiquettes before, during, and after their journey.

Contextual Guides

With the need for explicit instructions, users would be able to reference contextual guides before their commute.

Gamification

With gaming, users can complete tasks through their commute to learn and build memory on what to expect during their transit journey.

Community Forums

Engaging with the community, users can like, comment, and share posts on and about contextual transit guides.

 

Solidifying these concepts, we developed wireframes to represent each user flow. The three flows represent how an autistic adult would review contextual guides before, build muscle memory through gamified tasks during, and share their experience with other fellow community members after their transit journey.

Wireframing

Contextual Guides

Gamification

Community Forums

 

Testing our prototype with participants, we quickly gained more insight into our user group's mental model. Because of their need for explicit instructions, simple distractions and vague visuals hinder usability. From this feedback, we reassessed our design response. 

Usability Testing

All participants expressed their dislike for the cartooned visuals, being both childlike and vague in context.

Gamifying the experience was fun for some, but participants expressed worry about it being a distraction.

Majority of participants, who engage with their community, strongly favor sharing opinions and ideas with others.

 

While developing our rough prototype, we simplified the user journey into a flow chart. Now focusing on three main actions, the user can use the app to learn about their commute, track their journey with a guide, and contribute back to their community.

User Flow

 

Iteration

Now knowing more, we implemented our insights into one unified design. Comprising elements of the three concepts, we developed the first pass of our location-based guide that allows for community engagement and real-time transit etiquette information.

 

Design Guide

Then we created our visual identity, represented by the infinite icon as the symbol of the autistic community and a reflection of our design principles. Utilizing simple, clean components, highlighted by our color scheme and explicit visuals, our app makes it easy for autistic adults to navigate and learn throughout their journey.

 

Solution

Throughout their transit experience, autistic adults will gain reassurance from contextual guides and location-based notifications to achieve a level of confidence and independence. Then, autistic adults may share their experiences with their community, become a contributor, and modify existing guidebooks on the platform and provided more precise information to other autistic users.

Users can reference contextual guides before and during
their transit journey.

Users can easily request help from other community members on the ride.

Users can share their experience, improve guides and level up as a contributer.

Reflection

Reflecting on our product, one component I believe could be better optimized is the request for help. Without time to conduct proper usability testing on this specific feature, we continued our design based on our assumptions. For the next steps, we are looking into connecting our user group with allies of the community while also thinking about inclusivity. Since it’s unrealistic to expect two autistic people riding the same bus in the same direction at the same time, we need to think of other stakeholders to be a resource when in need of help. Allies of the community are one group we would like to test with.

 

As well, we believe achieving inclusive design means that we arch our scope to anyone who easily makes errors on bus rides and how we can help them, including anyone with disabilities, non-native speakers and first-time riders. For the following projects, I plan to take more time in analyzing different stakeholders to see how they can not only be a contributor but also be a user of the product.  

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